9ct white gold floating pearl necklace

Find the answers to frequently asked questions here.

Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14-day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.

Bespoke items such as rings or personalised jewellery where a diamond or precious gemstone is selected along with a bespoke ring mount these items are personalised and bespoke and not eligible for returns or refunds. Full Policy.

If you would like a jewellery piece designed uniquely for you we offer a bespoke service